How can we
help you today?
Our specialists are ready to assist you at any time. Learn about our response times and service channels.
Impact Levels
We prioritize your requests to ensure the most critical functionality is always available.
Low
info Impact
- The user has difficulty using the tool.
- The user asks a question or requests an improvement.
- Incorrect behavior with no impact on the product.
visibility Visibility
The incident has limited visibility.
group Affected Users
One user is affected.
support_agent SUPPORT
Standard: 8 x 5
Response time: 24 hs
Medium
info Impact
- Some system functions are not available.
- There is a degradation in the service.
- There is data loss or corruption.
visibility Visibility
Users perceive degradation in the service.
group Affected Users
A small number of users are affected.
support_agent SUPPORT
Standard: 8 x 5
Response time: 8 hs
High
info Impact
- A feature is not available.
- Use of the tool is seriously affected.
- The issue severely affects the business.
visibility Visibility
The incident has high visibility for multiple users.
group Affected Users
Multiple users are affected.
support_agent SUPPORT
Standard: 8 x 5
Premium: 24 x 5
Response time: 4 hs
Critical
info Impact
- The tool is not available.
- A critical feature is not available.
- There is data loss or corruption.
visibility Visibility
The incident has high visibility for all users.
group Affected Users
All users are affected.
support_agent SUPPORT
Standard: 8 x 5
Premium: 24 x 7
Response time: 1 hs
Prefer to write to us?
Report any incident directly to our specialized team via email.
support@starmeup.comService languages: Spanish and English.